We have a 14-day return policy, which means you have 14 days after your item(s) have been shipped to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, odor-free, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase. To start a return, you must contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping address, however the customer has to cover the return shipping fee. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, 1 of 1 sample items, some bespoke made-to-order items or gift cards.
To start an exchange, you must contact us at firstname.lastname@example.org. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you either by email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.